WebPT

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

It is a physical therapy based EMR and billing system.

WebPT fits perfectly with our outpatient PT practice; it covers all or most of the admin issues that come up. I suspect practice would be a lot more challenging without it. I have limited experience with other EMRs.

The EMR can be used for nearly any PT for any type of patient but you can get caught up in all the drop-down boxes that may not be relevant—these do not show up on the note if not used so skip the ones you don’t need.
The RCM is priceless with the way you bill straight from the EMR and easily apply modifier, time codes, and flag denials/mistakes. I would like to see management of some denials come back to us faster, though as our >180 A/R gets fairly high and corrections/addendums are required in this bucket so far down the road.
The scheduling tool is amazing and very easy to use!

WebPT is well suited for providers with smaller practices, and for patients who have simple cases. The note templates are very easy to follow, but the eDocs can be slightly unorganized if a patient has multiple documents that need to be scanned into their account. The batch print function is great for sending large files to a worker's compensation payer, but it can be glitchy at times. The practices I work with who use WebPT have little to no issues with the software, and working in the billing department, I typically don't encounter many issues either and find that I can complete my job duties easily.

The Schedule is easy to use and read- appointment reminders help to keep patient cancellations and no shows to a minimum. Maintaining compliance with our insurance companies we are contracted with is very important to me- especially with so many Medicare guidelines. WebPT does an excellent job of keeping us on track. Examples being- yearly Medicare threshold amounts, Medicare certifications, outcome measure tools that almost all insurance companies are requiring, and patient authorization tracking, WebPT is spot on!

WebPT was, initially a great product. They were the first to really specialize in a PT only system that provided some much needed functionality (plans of care, home exercise programs, contacting referring providers directly through the system) but I have felt for a while that they were very much resting on their laurels. One one the biggest features missing was an audit log where you could see who made changes to appointments. The fact that they don’t have this one function was a huge detriment. Not being able to trace a scheduling mistake to then be able to implement further training where needed is one of the factors that prevents me from recommending this system. It’s also quite a lot more expensive than other systems and they refuse to look at any volume pricing for a large clinic such as ours. they are asking a premium for a non premium product.

I am a 15 year user of WebPT including their patient intake, scheduling, EMR, HEP, clinical outcomes, and patient engagement modules. Until recently I was a proud and loyal WebPT consumer. However, my team experienced an extremely high volume of recurrent technical issues during all of 2022 and continued into 2023. We promptly brought these to the attention of WebPT's support team and were frankly not impressed with their communication, technical solutions, or promptness in resolving the issues. When we experienced a clear pattern of the same support issues occurring across multiple different patient accounts we emailed, called, and took Zoom meetings with out "Success Manager". When WebPT still did not address our concerns I took a live in person meeting with a WebPT "Member Success Manager" at the American Physical Therapy Association Combined Sections Meeting to in San Diego to again voice my strong concerns about the poor functionality of the software, related poor support, and negative impact on my clinic finances and morale. Per their request I emailed to re-iterate the same information to the "Success Leader". The subsequent Zoom meeting with the WebPT management was simply the most disappointing experience I have experienced with any vendor in 23 years of clinical practice, 20 years of clinic leadership, and 13 years of private practice. I next attempted to contact Ashley Glover, CEO of WebPT who I met at the Combined Sections Meeting. When I did not receive any communication I felt it was reasonable to reach out to my personal and professional friend Heidi Janega the founder of WebPT and was told Mrs. Golver would be in touch. I have yet to hear from her. During the meetings I described I was told my complaints were not valid and that the support issues were fixed. If the same issue occurs across numerous patient accounts is absolutely not fixed. Rather it is a recurring pattern that negatively impacts patient care, business efficiency, and the work/life balance of our team. It was also clear they had not reviewed the information they mandated I provide prior to the meeting or their own notes on the numerous support issues. I was also told WebPT is not the same company as before and that we may not be a good fit for them. Well, we may finally have a point we agree on. WebPT may now feel they are too big to fail but I can tell you they may be big enough to fail your clinic.

WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing. The learning curve for operating the billing software is fairly steep, requiring a fair amount of training, even for experienced staff.

Thus far WebPT has been well suited for all of my PT, OT, ST clients with no complications. Recently one of my clients added on an ABA provider to her practice. These are often joint therapeutic modalities provided to a patient at separate practices, but more and more they are collaborating under one practice, so offering greater capacity to include this modality as functional user in WebPT would be great.

The support system is easy to use for questions. It would be nice to have additional training on features that WebPT offers within the software.

I have been very pleased with WebPT, that's why after 6 years I'm still using them! I have recommended WebPT to numerous colleagues and not one of them has been dissatisfied! The system is easy to use, very thorough, and allows healthcare providers to obtain and provide all the necessary data that insurance companies are looking for in order to get reimbursed... which is critical!

WebPT does the basics well and has many things you can pay to add. They are trying to have a connected system that addresses all your needs. Chiropractors are now being supported as well. They seem to be growing a bit too fast and are in danger of losing their quality support.

The customer service is top notch! Anytime I need anything I can call or email and get a response almost immediately. Web PT has made my job as the manager so much easier.

WebPT is has been very useful and complememtary to our needs and values. We use WebPT for scheduleing, reporting, documentation, HEP, outreach, and Payment Processing. We have had very good outcomes with all aspects of the software and would highly reccomend to any of our collegues. As a patient client care coordinator specifically the most beneficial aspect to WebPT I have found is the cusomization of the schedule to best suite all our scheduling needs as well as reporting for productivity, authorization tracking, and missed notes.

Good EMR, we use WebPT daily, it is fairly easy for new employee to learn. Limited customization and data search capabilities

If you are an owner of a Therapy Office in Private Practice WebPT is a great inexpensive software that will allow you to complete your documentation. WebPT is also integrated with several different billing software's.

Perfectly used in a small outpatient setting. Significant help with scheduling and management of patient caseload. The most beneficial feature is compliance tracking. WebPT also provides reminders to patients which helps with attendance and overall revenue, although at an additional cost. WebPT streamlines and helps to organize patient and clinic information in an easy-to-use format.

I have been very happy with the services provided by Web PT and they are adaptable to outpatient physical and occupational therapy

I love that WebPT systems are easily integrated and have we the option of using them or canceling them as our business grows and changes. WebPT has been simple to use, and the onboarding team was wonderful and flexible. As a newer small business, WebPT has been an invaluable part of getting our business off the ground. We are over 1 year into our business, and it is still meeting all of our needs. I have used several other EMR systems, and they are much more difficult to use.

I believe WebPT is very user-friendly, there are many steps to take to accomplish what we need sometimes. For clerical and clinical, the system is user-friendly. When things go wrong, they are not user-friendly to correct. The correction, even if a system issue, falls on the user to correct. Regarding Billing, the work done is good as long as not too time consuming. If the follow-up is time consuming the tendency is to pass back to us to work. And the zero paid remits are not worked in a timely manner. There is room for improvement in this area.

WebPT is a great platform for therapists and other employees. Our therapists can easily add notes internally and externally! For other employees like me, that need to analyze data from new referrals it is very easy to go through the tabs and search for specific scenarios and cases. The platform is very clean and easy to use, just needs to be a little faster when switching tabs and downloading some reports.

Most of the day-to-day functions are user-friendly and easy to use, like scheduling patients. When you have to do more complicated reports or functions, it's not always working or not the exact report that you are looking for. For the automated functions, like the reminders and Reach intake, it doesn't function the same every time, so it's hard to let the patients know when they'll get something. For the functions like emailing a receipt or faxing, those do not always work either, and there's no specific reason why. For WebPT support, they have been quick and helpful when it comes to moving notes from case to case. All other questions we have asked so far have not been answered sufficiently or at all. There have been times when they ended the chat right in the middle.